@wong1021 wrote: The pdf I downloaded from Turbotax does not contained summary pages, e-file instruction or refund account information etc as you statedIn my 2024 turbotax app, I checked the e-file status, it said IRS accepted all my fed and states returns.
What do you mean by 'app"--are you referring to the mobile app on a phone or tablet? I don't use that, so I can't speak to that.. The information I provided above was for Online TurboTax, which if you are using the mobile app, you should also be able to access on a computer with a browser. So look in Online TurboTax with the steps I originally provided. However, if by "app" you meant the desktop software, then that would change the whole game.
When using Online TurboTax (not the mobile app), at the Tax Home when you go to the section "Your Tax Returns & Documents" and choose 2024, it should show if the 2024 return was accepted, rejected, started, printed, etc. It's in the same place where you find the 2024 PDF to download. If it says "accepted" there, then that's the same account that was used to file the return. It's confusing, however, why the 2024 PDF (if it was downloaded in that section) does not contain the Electronic Postmark, Filing Instructions page, etc.
I can tell you how to look for multiple accounts in case you missed one. If you need further help after that, you'll need to phone the people at TurboTax Customer Support to help you in realtime and to see if they have any explanation. I'll provide their contact info below.
How to look for multiple accounts:
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.
Contact TurboTax
Hours 5AM-9PM Pacific, 7 days a week
https://ttlc.intuit.com/turbotax-support/en-us/contact/
