This proposed resolution provided by Turbo Tax support or other users do not resolve the problem.
The desktop software should provide a method to be able to import from two different accounts from the same financial provider.
Here is a suggestion
The FIRST STEP IS TO ACKNOLEDGE this is an issue impacting customers.
If when importing from a financial provider where other information already exists, the software
Step 1. Notify the user data already exists offering a choice to keep or erase previously imported data.
Step 2. If the user choses to erase/delete the data, display a WARING that data will be deleted and can not be undone.
If the users choses to keep the previously imported data, display a WARNING that there may be duplicated.
Step 3 ..Verify choice in step 2 and continue with desired action.
BTW ... responses like the one provided by Turbo Tax support, that obviously does not work really makes me question the reliability of Turbo Tax if their own employees are not able to provide an appropriate/accurate response to customer issues.
