The first link says:
If you started in TurboTax Expert Assist
You can clear your return and start over as long as you haven’t paid yet. After clearing your return, you can select the TurboTax product that best suits your needs.
This (italicized part) does not work. It just sends me back through exactly the same screens in which the only way to move forward turns on Expert Assist. I can find no way to select a different product.
I've also tried the "downgrade" option under the Tools menu, gives me just the option to downgrade from "Expert Assist Premium" to "Expert Assist Basic", which does me no good.
