no tool menu or tax home

I'm stalled at the very beginning of completing my return. On the "Hi! We're here to help you file with ease" page when I hit continue I get a popup that tells me I'm leaving the site. Then it does.  I spent hours with Inuit and they finally told me it's a known issue and they'd have it fixed in a day or two.  That was a week ago.  There is no "tax home" in the left column  Just the name of the product.  There is no tool menu so I can't just start over. I may have to stop using TT after 15+ years.