Hi, thanks for your quick reply.
The number I'm trying to enter is the Tax ID for a business: Nine Four dash 2261335 (I'm entering all digits, of course).
It is 9 digits, so I hoped that the auto-formatting wouldn't matter, but every time I try to enter it, the page turns that box red and says "Invalid social security number".
I'll try again tomorrow, and see if I can upload the file and generate a tech support token number. Thanks for that tip!!
