This may be because your tax amount on line 16 of your 1040 is $0 or a very small amount (less than $500). The maximum Child Tax Credit (CTC) for your 2 year-old is $2,200, but the refundable amount is $1,700. So if your tax (on line 16) is $0, the most you will get from the CTC is $1,700. Additionally, you need to have at least $2,500 of earned income to qualify for the $1,700 refundable portion of the Child Tax Credit (aka Additional Child Tax Credit, or ACTC). The following links provide more information on the Child Tax Credit and its requirements needed to qualify:
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