I learned years ago that this is not an acceptable statement. Because my wife and I (using OneDrive, a Mac and a Windows 11 computer) prepare tax returns for our out of state children, we need both a Mac and Windows version for any states above the one free download.
When I chatted recently with Product Support [phone number removed]), I could tell from the questions asked that neither had probably used TT to prepare a return using more than one state. In the past, I have worked with reps who knew the ropes and who downloaded the state version I needed (after checking my Intuit file and that I had paid) to my Intuit file in less that 15 minutes. When I convinced them of my need, they grouped a state file (supposedly) to a main Premier software for me to download. I installed same, wiping out data that I had previously entered, and guess what -- no state software included. When I attempted to download that state from within TT, I had to pay for the software a second time. The rep had even sent me a zero tax receipt by email to justify my purchase.
Am I using the wrong Support group? Wrong telephone number? Should I immediately ask for a senior advisor? Any chance of getting my $43 purchase refunded?
Thanks for your help!
