maglib
Level 10

Get your taxes done using TurboTax

so you are in fact in the online version and not a desktop copy (desktop has to be updated)? I will notify moderators and give them this link. Hopefully they can come up with the answer.  I am so sorry you are having this difficulty.
**I don't work for TT. Just trying to help. All the best.
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I am NOT an expert and you should confirm with a tax expert.