Please contact Support. When using Turbo Tax-Free Edition and needing to speak with a live representative, you will be asked to upgrade to Plus benefits before speaking with a live representative. However, this is the TurboTax assistance forum and you are more than welcome to ask questions here, we are here to assist!
* Please follow the directions in the TurboTax FAQ below for resolution: https://ttlc.intuit.com/replies/3300041
You will be asked for simple pieces of information and then will put a download in your account. We cannot do this for you because it would require personal information you wouldn't want in a very public internet forum like this in order to access your account.
Please start here and you'll be given a telephone number to the right group to help you.
If you're using the TurboTax CD/Download software or can't sign into your account, https://support.turbotax.intuit.com/contact/ to contact us. Ask your question, click Continue, and follow our onscreen instructions.
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