I switched out computers in 2025 (primarily so I could use Windows 11 OS for purposes of using TurboTax 2025). When I open app TurboTax 2025 on the new computer I get info saying I did not file using TurboTax 2024 last year. I most certainly did. I cannot seem to open TT2024 on the new computer, although I can see the saved proprietary TT2024 file and a saved TT2024 PDF. (I see an icon for the TurboTax2024 app on my Windows 11 app list, but it will not open and says "install.")
When I got the message saying that I did not file using TT2024 last year, the next message says either I did not file using TT2024 last year (useless) or I have multiple TurboTax accounts. It is pretty obvious I must have multiple TT accounts.
I need to resolve this (and get all of my past and 2025 records into one TT account).
How do I proceed?
