@ echkb1959
You are posting in a user community forum--not TurboTax Support. So your post goes laterally to other users who stumble across this thread--not to the folks at TurboTax you are trying to reach. In my long experience in the forum, the higher-ups at TurboTax do not routinely peruse the forum and don't post here. This thread also is an old one, started in 2020 and with little activity since. It is almost always best to start one's own new thread so it is more likely to show up to the whole forum as a new issue.
I don't know if you were able to reach TurboTax Customer Support or not. That would be a first step. Maybe you did, and it was unsuccessful. Or maybe you never talked to them since you abandoned the product, and I assume did not pay. You are correct that they do not communicate in email.
TurboTax Support
https://ttlc.intuit.com/turbotax-support/en-us/contact/
If you can't reach Customer Support, and if you want to seek an official response from TurboTax as in your clause "6. Expectation," you can send your concern to the office of the president of Intuit, and the liaison there will likely pass it on to the proper team. They say they will initially respond in one business day.
The contact form and a box for explanation of your issue is here:
https://www.intuit.com/company/contact/office-of-the-president/
I see this is your first posting in the forum. I realize it is a moot point now, but it would have been good if you had asked in the forum right away when you found yourself in the wrong product. Someone in the forum community might have been able to tell you how to get into the correct product you were seeking.
