Hi @faubuchon1299 Can you send us a token number so we can take a second look? Type in the number in the replies below. (The number will be removed from the community reply thinking it's personal information but I'll be able to retrieve it) Here's how we can see a sanitized file to view your situation:
TurboTax Desktop
- Open your return.
- Click “Online” and select "Send Tax File to Agent".
- This will generate a message that a diagnostic copy will be created.
- When the token is generated, be prepared to type in your notes or in a message (unable to copy and paste)
- Click “OK”. The tax file will then be sanitized and sent to us. This action will generate a Token Number
- Please respond directly to this message and provide the Token Number that was generated.
Thanks for using the community and we'll keep you updated.
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