Here are some troubleshooting tips summarized from posts by other users:
Desktop Application Troubleshooting (Windows):
- Repair Visual C++: Go to Windows Settings > Apps, find "Microsoft Visual C++ 2015-2022 Redistributable (x64)," and select "Modify" then "Repair".
- Reinstall C++: If repair fails, uninstall it, download the latest version from Microsoft, install it, and restart your computer.
- Update Windows: Ensure Windows 11/10 is fully updated to avoid compatibility issues.
- Reinstall TurboTax: Uninstall the application, restart your computer, and reinstall to ensure a clean installation.
- Create a New User: Sometimes creating a new Windows user account resolves file access issues.
Online Browser Troubleshooting:
- Clear Cache/Cookies: Clear your browser's cache and cookies to remove corrupted data.
- Use a Different Browser: Try switching browsers (e.g., Chrome to Edge).
- Check "S Mode": Ensure your computer is not running Windows in S Mode, which is incompatible with the desktop version.
If these steps do not work, it is recommended to Contact TurboTax Support directly for further assistance.
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