The answer I received was not helpful, because I was told I had been refunded for the product. I was refunded for a different product. I solved the problem when I determined that the License Code provided during the download was actually for the refunded product. The correct License Code was on the receipt for the original purchase.
Overall, the customer service experience was very bad. While I eventually spoke with someone who was quite nice and tried to be helpful on the call, the answer emailed to me was incorrect. Furthermore, you make it far too difficult to reach a human for technical support. I like this product that I’ve used for decades, but find the customer service to be among the poorest I’ve ever had to deal with, mainly because it’s nearly impossible to get a human response. You even make getting the phone number nearly impossible.
