Tips for fields where there is nothing to enter a zero should not be used. Delete the entry in that field and then try again. If you continue to have the same experience it's always a good idea to clear any debris from the software. Close your return and perform the clearing process.
Try clearing the cookies and cache. It handles many issues that seem nonsensical on a regular basis with online activity. Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.
Once this is complete open your return and try again.
If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.
Please update here with any additional details and the state you are working with and we will help.
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