The Worst software

Im sorry, I've been using Quicken and turbotax since the old PC DOS days in the late eighties.  This years TT Deluxe is the WORST by far.  Is this even a completed product?

Also, calling them is f'ng useless.  This is a waste and I am not confident this is correct - what I'm doing

 

Has anyone else had difficulties downloading 1099's from American Express Bank?  Vanguard?

 

Thank you