Thank you very much for taking the time to help. Very much appreciated. 😀
Actually, no I'm not using VPN.
It's frustrating because nothing on computer has changed (other than Windows updates and TurboTax updates) since installing TurboTax in December.
The first few TurboTax updates went without a hitch, but the last one (several weeks ago) showed weird sequences of multi-digit numbers in the progress bar interspersed with the percentage numbers. Then the message that I have now used up 2 licenses.
When I am certain all my documentation is ready, as M-MTax suggested, I will turn off wifi, start TurboTax, then turn wifi back on. Then, before doing update, I will call TurboTax to ask them to share screen.
I'm glad you were able to resolve your issue, and I really thank you for taking the time to help! 😀
