Do you use a VPN which changes your ISP location frequently? I just did the review of my complaint, of having 1 more install than expected, with Customer Service. It seems using a VPN, while using Turbo Tax, makes it appear you are using another device. The decision is to turn off VPN before opening Turbo Tax. Most of my banks also I have to turn off VPN, so this seems the correct answer to me.
I hope this is a resolution for you
