Get your taxes done using TurboTax

I called Turbo Tax  800 number on February 2 (yesterday),, after after finally getting through to a superviser, was told it would not be until FEBRUARY 12 when we can print NYS. This seems incredible... is anyone else experiencing this problem ? CAN SOMEONE FROM TURBO TAX PLEASE GET BACK TO US ? Most people who answer 800 number do not even sem to be aware of the problem,,VERY VERY FRUSTRATING !!!