Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.
Also, try turning off all anti-virus software, as it may be a connectivity issue not allowing your import. Here's How to Turn Off Anti-Virus Programs.
If you’re still having issues, please share what happens when you try to import.
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