A 1098 T often does not reflect what you actually paid or received in a single semester. It reports amounts billed and iad posted during a calendar year, not strictly by term. That's why Box 5 can appear higher than the aid you applied for Fall 25, and why Box 7 may be unchecked.
You were correct to contact the school, but if not correction is issued, filing in TurboTax based on the information in the 1098T is acceptable and compliant.
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