We are not able to reproduce this experience but are willing to research this further if you can send us a “diagnostic” file that has your “numbers” but not your personal information.
- Open your return and go to Online in the top menu, then choose "Send Tax File to Agent."
- You will see a message explaining what the diagnostic copy is. Click okay through this screen and then you will get a Token number.
- Reply to this thread with your Token number and tag (@) the Expert who requested it. This will allow us to open a copy of your return without seeing any personal information.
We will attempt to determine the cause of your experience and possibly provide you with a resolution.
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