I get that but the thing is I wouldn't be so quick to lay blame on the software, itself, as opposed to an issue with my hardware or platform setup. Occasionally, it's not the s/w itself but some other anomaly that's creating the issue with that software. Further, at least Intuit (TurboTax) has an actual phone number for users as opposed to a LOT of other developers who do not.
I appreciate you taking the time to help.
The representative I spoke with was very nice and empathetic, but her area of expertise was taxes, not tech support. I don't seem to be able to find any reps who handle technical issues.
I have seen similar incidents reported on this forum, some even from a few years ago, so it's not a completely unknown issue.
I've had private message contacts with another expert user on this site who confirmed what the phone rep said: don't add printers or any external devices because TurboTax will "see" your computer as a "new" one. I haven't added anything.
Other than Windows Updates and TurboTax updates, the computer is the same as the day TurboTax was installed.
I won't even open TurboTax again until I am ready to finalize my returns AND have an agent on the phone AND request they share the screen so they can see if TurboTax penalizes me again.
I've been using TurboTax for years and never had this issue.
Again, I thank you for taking the time to help.
