OK, I give up; which large software companies can you CALL and get through to someone who can acknowledge and resolve your issues?
I've never purchased software directly from the software company, other than in the case of TurboTax.
Other than TurboTax, the only software I "purchase" is that which already comes installed with my computer or phone, and any issues with that software have been handled by the Customer Service of the computer or phone company.
My comment was a general comment. More power to you if you should ever have any issue with any product you purchase (software or otherwise), and believe it's appropriate to have to wait until the issue is occurring on a large enough scale for the company to acknowledge and address your individual issue.
