Charitable donations of items getting deleted

  Twice while completing 2025 taxes and entering ITEMS donated when I moved on from charitable donations the software deleted all the entries with items - left the cash part intact.  This reduced my total refund by over $250.  I called Intuit and got no help but found what seems to be an issue if you have 1 item total that is over $500.  For this year it seems to ask more questions than last - how obtained, value and if owned over 1 year.  I reduced the value under $500 and it allowed things to work as it should.  I didnt try to split into 2 seperate donations of half the value.