Let me clarify once more. I have two laptops. One has Windows 11, which was able to successfully install the desktop version. The other one has Windows 10, which is not able to install. For the laptop with Windows 10, it is pointing me to either upgrade to Windows 11, which is not possible or use the online version. When I try to login to my account to access the online version, it seems to have some issues. It says your TurboTax online is no longer valid. Sign into a different account or create a new one to get the offer. Not sure what that means. There is one account.
The question is, does that mean the license key only works for desktop and not online even though it’s pointing me to online?
