Are you requesting to pay TurboTax with your Refund? If so, Some customers are experiencing issues when trying to file and pay with their refund. We are investigating this issue. However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.
If you select Pay with My Refund to pay your TurboTax fees, there’s an additional $40 processing fee charged by the third-party bank that handles the transaction.
If this does not apply, and you're using TurboTax Online, you can clear your Cache and Cookies and retry your payment.
If this doesn't resolve your issue, you can Contact TurboTax Support and reference 'Billing' in your request.
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