I am having THE WORST time trying to access my documents.... this is largely why I stopped using turbo tax!
I had an account a long time ago, and then had access issues. I guess at one point when I purchased turbo tax again, it created a second account for me. Both accounts are tied to my email so when I log in, I get both usernames to choose from.
One of the accounts I can access is fine, but it's my other account I need access into because I am trying to see if my taxes from 2014 and earlier are filed there. When I select it, it gives me the option to enter a password and NO MATTER WHAT I do, it tells me my account is locked. I select the option to change the password and it gives me the option to verify my identity, which I did, but never gave me the option to reset any passwords related to it. My 1st account I can log into just fine, but this second account I cannot!
I attempted to call, and calling is a JOKE. The automated system wants to send me password recovery links, but none of them are related to this 2nd account I am trying to access. No matter how long I wait, it tells me I am locked out for 14 minutes. I finally made it through the support line, and the tech cannot unlock my account? So I was sitting on hold for 15 minutes at a time, just for my account TO REMAIN LOCKED.
The agent, hung up on me and because I am showing a recent call into the system, I cannot make it back through to a person.
This is the worst experience and is very much the reason why I left turbo tax. It's unfortunate that with how large turbo tax is, they will not care about this experience hence why it is impossible to contact them and why they will never improve this.
How can I access this account to check for these documents so I can be done with turbo tax entirely?
