Using this forum, the answers can come from other users or "support". If it's a TurboTax employee, it would indicate something when providing the user's ID If you want answers only from support, you will need to contact them. They will never call you. Not available with the free edition
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact
800-446-8848
Partners that provide user import must format the data according to TurboTax specifications. One little error and the import fails. You could also call the institution to report the issue.
this Issue could also be attributed to your browser, firewall, and or antivirus.
I sort of doubt it's a software bug, because that would affect all users, so there would be hundreds, if not thousands of complaints.
There is no way to know for sure what causes your issue.
