The software may not have determined that you are qualified for the credit. Are you filing a married filing jointly tax return?
If so, to qualify for Child and Dependent Care Expenses, each taxpayer must report earned income. Make sure that wages have been correctly enter into the program:
- Go to Federal / Wages & Income / Your wages and income / Job (W-2).
- Click Add/Edit to the right.
- At the screen W-2 Summary, the summary will show the name for each W-2 as it was entered.
IRS Publication 503 page 4 states:
You Must Have Earned Income
To claim the credit, you (and your spouse if filing jointly) must have earned income during the year.
However, your spouse is treated as having earned income for any month that they are:
- A full-time student, or
- Physically or mentally not able to care for themselves.
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