Below is the reply I received from Inuit's Office of the President. They mentioned our concerns but were unwilling to do anything. Not a nice way to treat their customers. It seems that they are dismissive and disinterested in doing anything. I think that there are many customers like me who relied on ItsDeductible and are now left high and dry.
Hello Dan,
I am reaching out from TurboTax Customer Care on behalf of Intuit’s Office of the President. I am one of the specialized agents assigned to assist you. Thank you for taking the time to speak with me today. I am glad we were able to discuss your concerns in detail.
As a recap of our conversation, we reviewed the discontinuation of the Its Deductible product and the frustration this has caused, particularly given your need to track multiple charitable contribution transactions and prepare for upcoming tax law changes. I acknowledged your feedback and confirmed that your concerns will be escalated to Intuit leadership for visibility and review. At this time, I advised that there is no alternative deductible tracking solution currently available. You also shared that, due to this change, you are considering using a different tax preparer that continues to offer a similar feature.
If you need assistance in the future, please contact TurboTax Customer Support at [phone number removed]. Since your concerns have been addressed and documented, we will proceed with closing your case.
Thank you for being a valued TurboTax customer.
Respectfully,
Shonda J
TurboTax Customer Care
