I have the same question. I've used TurboTax, somewhat unwillingly, for over 20 years. This year, has been the absolute worst so far as far as getting started -- first I had to install/"upgrade" to Windows 11 (fine, but that's a whole other headache) and then I had to figure out how to download the software I purchased from Amazon with absolutely no instructions, and now I have to log into an Intuit account to activate the software THAT I PAID FOR at this point days ago--only to find out that Intuit doesn't recognize any of my passwords and ABSOLUTELY WILL NOT let me reset the or recover the password, even after verifying the phone number and email address several times. Now my account is locked, and I'm still not able to run the software I purchased days ago.
Thank you for letting me vent on your thread. I'm just so frustrated with Intuit right now. They're a terrible terrible company as far as customer service, always have been.
