I contacted the 800 number for the "Billing Issue".
Intuit TurboTax will not honor the advertised policy of charging only for the difference between the current product and the desired upgraded product (which in my case is about $50).
Terrible customer service for a long time user. You've lost me for life, Intuit. The whole using the same name for a product (Deluxe) when the different varieties are not functionally equivalent? That's baloney.
It seems there were lawsuits (or at least outcry) about this type of bad behavior in the past.
I'll be moving on but won't hesitate to leave an appropriate product/conduct review whenever the opportunity presents itself.
