@Jillkins9 so apparently you weren't paying for anything here... the service only had 100k users out of 40mil returns so they made a business decision to stop the service, apparently not worth their while especially if people were just using it for free - this was announced about 4 months ago and the site has been shut down for 2 months now.
you should be able to request your data privacy download to get your data, it may take up to 15 days to process.
