I only found out about It's Deductible being discontinued today when I went in to enter the last donation of the year. I looked through my emails and was never notified of the discontinuation. Is this because I was only using It's Deductible and not TurboTax? I could not get in touch with anyone in Customer Support because I don't have a paid product in my account. After much digging, I found the information on this thread about requesting a data request of my 2025 entries. In the meantime, I have contacted local media, the BBB, my state attorney general and posted on X. The fact that you cannot speak to someone about a concern, didn't receive notification to the email associated with the account and cannot access historical information is a big concern for any company, especially a large company like Intuit. If I am unable to get my data entered for 2025, I will be pursuing additional options. Depending on how this is resolved, I would be hesitant to ever use Intuit again.
