If anyone on this thread is willing to help me expedite the research needed on this, please respond with a Token number below or message me directly with the Token number. This will sanitize your return for testing purposes. Here's how in TurboTax Desktop:
Open your return.
- Click “Online” and select "Send Tax File to Agent".
- This will generate a message that a diagnostic copy will be created. Click “OK”. The tax file will then be sanitized and sent to us. This action will generate a Token Number
- Please respond directly to this message and provide the Token Number that was generated.
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