Get your taxes done using TurboTax

I have attempted using prior year software, but it's nowhere near as productive as current, even if you have to tweak it after.  I think the real issue is that the subscription service with automatic direct purchase is marketed as a great value due to you having a jump on getting the software before its available elsewhere; what good is a jump and early release if it's unusable.  I could have waited, paid less in January at Costco.  I have searched TT's portal for a way to request a refund and it seems to be very well hidden to my eyes.  Any hint as to where to find it now?