I remember having that problem in the past but in this case, I was at 1920*1080 and it did not work. I tried all the other resolutions and they also did not work. At this point, I don't know how to get past this. I can't be the only one with an HP envy laptop. I will try calling tomorrow but if you have any other ideas how to get around this special free offer, I would appreciate your help. Honestly, am not thrilled. I was IT for years and would have been in serious trouble releasing software like this. Maybe that's why they are moving to online but I do not want my private stuff stored online etc. Can you open a ticket or are you a very kind volunteer and not with intuit?
