When I tried to download turbotax in february 2025 something called TaxAct took over my computer and started collecting information. I thought it was part of Turbotax and filled in information, including credit card info. When I realized it was not Turbotax I shut it down and found the real Turbotax. I loaded it and completed my 2024 tax. Recently I noticed that this TaxAct was charging $55 each month on my Mastercard.
Mastercard gave me a new card, and gave me conditional credits for the charges. Then they made an investigation of some sort. They concluded that TaxAct had provided the "services and merchandise" and they had to cancel the conditional credits. Their investigation must have consisted of asking TaxAct if they were guilty.
I would like to know if other Turbotax users have been scammed by TaxAct. I have loaded Turbotax for many years with the CD provided in the package. 2024 was the first year that the CD was not available, and I was downloading from the internet for the first time. That made me vulnerable to their intrusion on the download process.
James K
[email address removed]
[phone number removed]
