I need to access my 2021 tax records and have redownloaded the 2021 software. I have the .2021tax file. When I attempt to open the file, I get an error this error:
The Tax return you are attempting to load contains one or more state tax forms which are not installed on this machine. Please install Illinois to continue.
I attempt to download the state as directed, and get this error. I don't need to purchase State again because it came with the original software. Is there any other way I can access this file?
Hmm... it looks like we’ve hit a slight snag
Please try again or check back in a bit.
If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.
