@rudygac you may not have S mode or have turned it off. here's how to check
To check if your Windows device is in S mode, go to Settings > System > About and look for "S mode" next to the Edition.
Steps to Check if You're in S Mode
Open Settings: Click on the Start menu (Windows symbol) on your taskbar and select Settings.
Navigate to System: In the Settings window, click on System in the left sidebar.
Go to About: Scroll down and select About from the options on the right side.
Check Windows Specifications: Under the Windows specifications section, look for the Edition line. If it says Windows 11 in S mode (or similar), then your device is currently in S mode.
if you are not in s mode and your system meets the minimum requirements, your best bet is to contact support. you can allow then to see what you are seeing (screen share) which makes troubleshooting a lot easier.
