I dont trust Turbotax. I'm filing a complaint with BBB and Attorney General.
I paid TurboTax to file my taxes, and it was not done. I spent an hour on the phone with a representative who was also perplexed about what had happened. Fortunately, I had downloaded the completed tax returns and transmittal documents, which was the only reason the representative knew I wasn't lying. Honestly, I will never use your service again. I searched the internet and discovered that this has happened to many people. Turbotax tells you BS about not pressing the submit button. Please stop saying this Turbotax! You messed up. Admit it. Don't tell me I didn't press the submit button, because I did. I've used Turbotax many times before. I know what to do. The representative stated that there is no record of me being on the website. Really, that's not accurate. I have all my receipts and transmittal docs that state otherwise. If I hadn't checked the IRS website for the status of my refund, I would've never known that my taxes weren't filed. Come on, TurboTax, own up to your mistakes! Now I have to file by mail!!!! Pay penalties, etc! What the hell did I pay for? I want a refund!!!!NOW!! And I'm reporting your bad business practices. Buyer beware!
