You are correct, I fell for the marketing ploy. Was having a slow moment. I needed help with accessing a live person or a refund bc I made a mistake. After some calls(and being on hold for 20-30 mins each time), I reached a nice lady who sent me to someone above her(although she would not give me the direct phone number). That person was able to start the refund process for me--says it could take a month to get my money back.
It should never be this hard. We can all do troubleshooting. We should have included access to speak to someone who knows more than the troubleshooting tips listed. Although, I have now reached refund status, I am disappointed that it was this complicated.
I appreciate your help
