Can't enter IP PIN in Turbo Tax Premier 2024

Went to Federal Taxes/other tax situations and clicked Identity protection PIN. This is what I got  with Turbotax Premier 2024 (fully up to date on 10/9/2025):

 

"Hmm, looks like we've hit a snag"

"We recommend you revisit the last topic you were working on to make sure all of your info's correct."

 

That's nonsensical, since it was the first place I went after reopening the program and my completed return.

Please help! Only 5 days until Oct 15.  Did you notice there isn't a Tech help line??