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Did they get two 1099R forms? 
Yes

What codes are in box 7 on them? 
The one for the rollover amount (not taxed) is 4G, The code on the form for the taxable distribution is 4. 

Do the right amounts  show up on 1040 lines 4a and 4b?   
I can't seem to get to the screen that shows me the draft 1040 - any tips? 

How much is the tax due on 1040 line 37?   Maybe a IRA question was answered wrong and they owe a early withdrawal penalty or an excess accumulation penalty.

I can't seem to get to the screen that shows me the draft 1040 - any tips? 

If the tax return is right I would ignore the strange rate, etc. 
I don't want to pay $4000+ on taxable income of $1100 until I understand how this could be right, ie what is causing it.