I do not know if your computer's memory problem is solvable 2GB is like an absolute minimum for even older computers.
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the steps below are to see if your issue is solvable. it may not be. on my computer with just the basics along with Turbotax running, I'm using almost 5GB of the 16GB installed.
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Evidently you trying to use the desktop version or install it. what are you trying to do and what error message do you get?
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do not reset the computer you may lose important data and apps. resetting puts in back to the state it was originally in when shipped from the factory.
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what operating system because IE 11 is no longer supported in windows 10. the default browser is Edge which can use a lot of memory. Turbotax 2024 requires windows 10 64 bit?
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shut down your computer wait a few seconds and then restart (use shutdown not restart). do not open Turbotax. This will clear memory of unnecessary programs that stay there even when you end them
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reopen task manager and go to the performance tab, there are two numbers under memory with a %
like xx/xx GB %
what are these numbers?
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go to the processes tab
what % is showing in memory column?
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click on the memory column until the highest number appears (this sorts the column into either the highest number or lowest numbers)
what are the first 3 apps with the highest number of memory usage and what are their names and what is the memory usage?
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