To anyone looking for a follow up to this, unfortunately, I was not able to resolve the issue. I printed all the forms, filled out documents, and supporting documentation and will mail it to the IRS on Monday to make the Oct 15th deadline.
To be fair, an admin did message me to see if I figured out a resolution myself and I let them know I was not able to solve the desktop software issue.
Always make sure to keep a back up of your originals and all filed out documents. It really helps when you do have to manually print to file.
Good luck all.
