dan98765
New Member

error 42016 running 2018 TurboTax Windows on Window 11 machine

Installed "w_turbotax_1040_prm_[phone number removed].exe"

 

Upon running I get the following errors as it trying to update.

 

1) Dialog 1 - Could not connect to the update site (Error 42016: Unexpected content received)

2) Dialog 2 - Internet Connection Error - unknown error 42016

 

I can not proceed. I have it installed "w_turbotax_1040_prm_[phone number removed].exe" on my older Windows 10 machine, same problem.

 

 Hoping there is a way to get passed this since the updater is not required for sure on my older machine. The newer machine definitely since a new install.

 

Thank you,

 

Dan