@JohnQT wrote:
.....more taxpayers are simply not earning enough to justify the filing complexity of a desktop product.
Perhaps, but coupled with the proliferation of phones and tablets, you have a potential death knell for a lot of PC/Mac installed software.
Also, if you have, as an example, a married couple with a couple or a few hundred thousand in W-2 income and capital gains but take the standard deduction, that's far from a complex return despite the fact that they earn well above average. Why would they need a desktop product with a relatively simple return and if they only need to file the one return?
There are those who might want or need a desktop product because they have 1031 exchanges, rental properties, Schedule C businesses, home offices, et al, and/or who need to file more than one return (e.g., for family members). However, they have to be in the minority of TurboTax users and possibly declining rapidly.
