@vetz76 wrote:
I SEE THEY REMOVED THE EMAIL ADDRESS OF THE CUSTOMER SERVICE PERSON.
"They removed..."
"They" is not a person. It's an automated forum filter that automatically removes all formatted email addresses, phone numbers, etc. The forum is widely picked up by Internet search engines, and as such, users who post their email addresses and other personal info in this public forum can be contacted by scammers who could pretend to be from TurboTax. The filter can't know if someone is posting their own email address or someone else's, so it removes those that it recognizes as an email address.
The best way to escalate an issue at TurboTax is to contact the office of the president of Intuit, which often gets a phone call back from the liaison there. The contact form and a box for explanation of one's issue is here:
https://www.intuit.com/company/contact/office-of-the-president/
